Privacy Policy
Last updated: July 6, 2026
Simax Epoxy Solutions ("Simax," "we," "us," or "our") operates simaxepoxy.com and provides epoxy flooring services in the Metro Detroit, Michigan area. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our website or communicating with us, you agree to the practices described in this policy.
1. Information We Collect
We collect information you choose to give us and limited technical information collected automatically:
- Contact information — such as your name, phone number, email address, and property address when you call or text us, submit a form, or message us through the chat widget on our website.
- Project details — information you share about your space and the services you're interested in (for example, garage size, floor condition, or desired finish) so we can prepare an accurate estimate.
- Communications — records of calls, text messages, chat conversations, and emails between you and our team.
- Technical data — standard website analytics information such as browser type, device type, pages visited, and approximate location, which may be collected through cookies and similar technologies.
2. How We Use Your Information
- To respond to your inquiries and provide free estimates.
- To schedule, perform, and follow up on epoxy flooring services.
- To send appointment confirmations, reminders, and service-related updates.
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our agreements.
3. SMS / Text Messaging Terms
Consent. By providing your phone number through our website chat widget, a form, or by calling or texting us, you consent to receive informational and conversational text messages from Simax Epoxy Solutions, such as replies to your questions, estimate follow-ups, and appointment reminders.
Frequency & rates. Message frequency varies based on your conversation with us. Message and data rates may apply depending on your mobile carrier plan.
Opting out. You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at (248) 220-4236.
No third-party marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers — trusted vendors that help us operate our business, such as our website, scheduling, and customer communication platform (including chat and messaging tools). These providers may process your information only to perform services on our behalf.
- Legal requirements — if required by law, regulation, legal process, or to protect the rights, property, or safety of Simax Epoxy Solutions, our customers, or others.
- Business transfers — in connection with a merger, sale, or transfer of some or all of our business, subject to this policy.
5. Cookies & Analytics
Our website may use cookies and similar technologies to keep the site working properly, understand how visitors use our pages, and measure the effectiveness of our advertising. You can adjust your browser settings to refuse cookies, though some site features may not function as intended.
6. Data Retention & Security
We keep your information only as long as needed for the purposes described above, such as maintaining service records and complying with legal obligations. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
- You may opt out of text messages at any time by replying STOP.
- You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
- You may disable cookies through your browser settings.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
Questions about this policy or your information? Reach us at:
Simax Epoxy Solutions
6256 Auburn Rd Suite B
Shelby Twp, MI 48317
Phone: (248) 220-4236
Website: simaxepoxy.com